An emergency department visit can move fast—often leaving patients with more questions than answers. Our ED Visit Review service helps you fully understand what happened during your visit and what comes next.

During a private, one-on-one virtual consultation, a healthcare consultant will review your discharge paperwork, explain diagnoses already provided by the medical team, and clarify tests, treatments, and recommendations you received. We also help you understand warning signs to monitor and how to prepare for follow-up appointments.

This service is ideal if you left the ER feeling rushed, confused, or unsure about next steps.

Includes:

• Review of ED discharge instructions

• Explanation of diagnoses already given

• Clarification of tests, imaging, and results completed during the visit

• Education on follow-up care and referrals

• Guidance on questions to ask your provider

This service does not replace emergency care or medical advice.

Medical test results can be difficult to interpret without clinical context. Our Lab & Imaging Review service helps you understand what your existing results mean—without speculation or guesswork.

We walk you through lab values, imaging reports, and medical terminology in clear, everyday language. Our goal is to improve understanding so you can have informed, productive conversations with your healthcare provider.

Includes:

• Review of lab results already ordered by your provider

• Explanation of medical terminology and reference ranges

• Imaging report clarification (X-ray, CT, MRI, ultrasound)

• Identification of questions to discuss with your doctor

• Education on how results fit into your overall care plan

We do not diagnose conditions or interpret results outside of provider-ordered testing.

Understanding your medications is essential for safety and adherence. Our Medication Education service focuses on helping you feel confident about the medications you’ve already been prescribed.

We review medication purpose, dosing schedules, common side effects, interactions to be aware of, and adherence tips—so you know what to expect and when to seek medical guidance.

Includes:

• Review of current prescribed medications

• Education on medication purpose and timing

• Discussion of common side effects and safety considerations

• Guidance on adherence and lifestyle considerations

• Preparation of questions for your prescribing provider

This service does not involve prescribing, stopping, or changing medications.

Leaving a hospital, emergency department, or specialty visit often comes with complex instructions. Our Post-Discharge Care Navigation service helps you organize and prioritize next steps so nothing falls through the cracks.

We assist with understanding referrals, follow-up timelines, testing requirements, and care coordination—especially for patients managing multiple providers or chronic conditions.

Includes:

• Review of discharge or visit instructions

• Clarification of follow-up appointments and referrals

• Care coordination planning

• Education on self-monitoring and symptom awareness

Support for caregivers and family members.

Managing an ongoing condition can feel overwhelming. Our Chronic Condition Support service provides education, structure, and confidence as you navigate long-term care.

We focus on understanding your care plan, recognizing patterns, improving health literacy, and supporting informed decision-making alongside your healthcare team.

Includes:

• Education on condition management strategies already recommended

• Review of care plans and provider instructions

• Support with care coordination

• Lifestyle and self-monitoring education

• Caregiver and family support

This service is educational and supportive, not clinical treatment.

Caring for a loved one often means managing medical information on their behalf. Our Caregiver Support Consultations are designed to help families understand care plans, discharge instructions, and next steps.

We help caregivers feel informed, confident, and prepared to advocate effectively during medical encounters.

Includes:

• Review of patient instructions and care plans

• Education tailored for caregivers

• Support with coordination and follow-up planning

• Guidance on effective provider communication

Feeling prepared can change the outcome of a medical visit. Our Appointment Preparation service helps you organize concerns, understand prior results, and prepare meaningful questions before seeing your provider.

Includes:

• Review of prior visit summaries or test results

• Question-building support

• Visit goal clarification

Confidence-building education